سياسة الاستبدال والاسترجاع

The replacement and return policy must be that the boards and products are in their original condition and high quality and their original cover at the time of purchase. The return is available within a period not exceeding three (3) days from delivery and the replacement within seven (7) days from the date of purchase if the conditions of the agreed upon replacement and return below are met: We have no objection at all to returning printed and executed boards and items after a clear client instruction if they have a defect or a serious technical error that cannot be remedied as if they were made from materials and elements not agreed upon, and as if they were in colors different from what was agreed upon or of poor and obvious quality. If the instruction is to implement designs and works by one of our clients whether by changing colors or size, then the return process is considered invalid: The cost of return shipping for a different agreed upon product is borne solely by the client, and the client is not allowed to evade any additional costs resulting from a request to complete the required work. If the client requests printing boards with a special size or special colors for boards not available in the store and the design was provided by us – these boards cannot be returned or exchanged. In case of shipping, if the board breaks, the shipping company is contacted to request compensation according to the nature of the visible damage in the board. The client cannot modify or cancel the order after it has started being executed, whether by replacing the product or changing sizes, because the board is custom-made upon their request. The order can be returned or exchanged according to the following: 1. If the shipment is to a city different from that provided by the client at the time of order, the store bears the costs of shipping for re-sending the new order alone. The client is not allowed to return or exchange boards that were specially designed for them and also boards and items that are damaged or whose quality has changed due to misuse. 2. If the order is approved through one of the contact numbers listed, the return or exchange policy above applies. 3. In the case of promotional offers specifically if the offer requires purchasing two boards or a certain amount to get a discount and the client decides to return one of the boards for any of the reasons above, the offer is considered canceled and the client must pay the full value of the remaining board without the discount. 4. The color shade may vary slightly by 1 to 3% maximum due to the nature and differences in lighting in the display and natural environment. 5. For boards consisting of multiple pieces, 4, 5, or 8 pieces, if there is a defect or a difference of less than 50% of the number of pieces, the store is obliged to compensate the client with replacement pieces only for the damaged or defective pieces — if the defect or difference exceeds 50% of the number of pieces, the entire board can be returned or exchanged. 6. Sometimes, the required size can be changed by increasing or decreasing from 1 to 10 cm maximum to maintain the quality of the board and the proportion of length and width. Our responsibility during shipping: We deliver all types of boards we print, which are very popular with our clients, to all cities of the Kingdom within a short time and a maximum of ten working days from the moment of order, and the client bears the shipping costs. After the store delivers the order to the shipping company, the client receives directly a call or message from the shipping company attached with the tracking number. Thus, the store's responsibility for any delay that may occur from the courier ends. In case of damages from the shipping company, contact the shipping company to claim damages and compensate the client from the shipping company. Usage agreement: This agreement is a document to regulate transactions between the user and Ebrad Store and applies to everything on the website and all services and products it offers or presents. Once reading this agreement, the user commits to all its terms and agrees to use the site as prepared for them, and not to violate any clause of this document. The written and visual content of the site, including boards, designs, previous works, proposed works, projects, and other elements displayed on the site, is protected by copyright laws and other applicable intellectual property rights, and no user has the right to copy, publish, distribute, exploit any element or material published on the site, nor to modify or quote it for commercial benefit or use it for any purpose other than personal use, without written permission from the site. The site has the right to prosecute violators according to intellectual property laws. The user commits to maintaining the confidentiality of their data, including username, password, and credit card details when using the site for purchase purposes, and acknowledges responsibility for any use of the site by them or a third party using this data. Pricing and promotion policy: The prices announced for boards and other services offered on the site are highly competitive and clearly announced, including VAT. The announced prices do not include shipping and delivery costs, and in some cases, if the orders in the shopping cart reach a certain amount, the site bears the shipping and delivery costs.